Your heat pump problems, solved
Whether you're struggling with bills, comfort, quotes, or just have questions, we can help you make the right decisions.
Whether you're struggling with bills, comfort, quotes, or just have questions, we can help you make the right decisions.
From first questions to daily use, we guide you through every phase of your heat pump journey. Get clear answers, practical tips, and support tailored to your needs - no matter where you are in the process.
We make sure your quote and design actually make sense before you commit.
Get your system set up properly so you don't live with cold rooms or high bills.
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We keep an eye on things and tell you what to change as the seasons and tariffs shift.
Stay comfortable, cut bills, and let Havenwise handle the technical settings
The Havenwise app takes the guesswork out of running a heat pump. Instead of wrestling with weather compensation curves and installer menus, you get simple controls that aim for one goal: keep your home comfortable for the lowest possible bills.
Behind the scenes we translate manufacturer settings into plain decisions, adjusting curves and schedules in a way that would normally need specialist knowledge.
Havenwise Care includes full access to the app, plus expert oversight to make sure the system is set up right and stays that way.
Not online yet?
No problem. We can help you get connected, or support you using photos, settings, and manual optimisation until your system is online.
Find the right support for your heat pump journey - whether you’re just starting out or already managing a system. Our plans are flexible, transparent, and designed to help you at every step.
£69
One-off fee
Targeted support for your issue.
Everything in one-off support, plus:
Everything in one-off support
Ongoing expert support to make sure you get the most out of your system, month after month
Priority access to a Havenwise expert whenever an issue arises
Continuous system monitoring so problems can be diagnosed quickly when they occur
Access to Havenwise installer network when physical intervention is needed (in supported regions)
£20
Per month
Ongoing support for total confidence.
includes:
A dedicated 30 minute phone call with a Havenwise heat pump expert
Assessment of your issue, explanation of what's likely causing it, and clear guidance on the correct next step
If we can’t give you a clear assessment and next step, we’ll refund you
Expert guidance for every stage - explore options, get quote checks, solve your install problems, and manage continuously with confidence. We're here to support your journey, no matter where you start.